Service & Support
Comprehensive printer service and support solutions to keep your office running smoothly
Installation Services
Professional setup and configuration of your new office printer with complete network integration and user training.
- Site assessment and preparation
- Hardware setup and configuration
- Network integration (wired & wireless)
- Driver installation on all workstations
- User training and documentation
- Performance optimization
Preventive Maintenance
Regular maintenance services to prevent breakdowns and ensure optimal printer performance throughout its lifecycle.
- Scheduled maintenance visits
- Cleaning and calibration
- Firmware updates
- Consumables management
- Performance monitoring
- Detailed service reports
Repair Services
Quick and reliable repair services by certified technicians using genuine Fujifilm parts to minimize downtime.
- Rapid response times
- On-site and workshop repairs
- Genuine Fujifilm parts
- Certified technicians
- 90-day repair warranty
- Loaner equipment (select plans)
Annual Maintenance Contracts (AMC)
Comprehensive coverage plans for worry-free printer operations throughout the year with predictable costs.
- Unlimited service calls
- Preventive maintenance included
- Parts and labor covered
- Priority response times
- Consumables discounts
- Dedicated account manager
Training & Support
Empower your team with comprehensive training to maximize productivity and minimize support requests.
- On-site training sessions
- Remote training options
- Administrator training
- User documentation
- Video tutorials
- Ongoing support access
Customer Support
We're here to help you get the most out of your office printer
Frequently Asked Questions
Quick answers to common questions about our products and services
You can request a service call by calling our support hotline, sending an email, or filling out the service request form on our website. Our team will contact you within 2-4 business hours to schedule a visit.
Our AMC plans cover preventive maintenance visits, all parts replacement (except consumables like toner and paper), labor charges, and unlimited service calls. Different plans offer varying levels of coverage and response times.
We recommend servicing your office printer at least once every quarter (every 3 months) for optimal performance. High-volume environments may require monthly maintenance. Regular servicing extends your printer's lifespan and prevents costly breakdowns.
Yes, all our printer purchases include complimentary on-site installation. Our technicians will set up your printer, configure network settings, install drivers on your computers, and provide basic training to your team.
Our standard support hours are Monday to Friday, 9:00 AM to 6:00 PM. Enterprise AMC customers have access to extended support hours and priority response. Emergency support is available for critical issues outside regular hours.
Yes, we supply genuine Fujifilm consumables including toner cartridges, drums, and other replacement parts. AMC customers receive special discounts on consumables. Contact us to set up a regular supply schedule for your office.
All Fujifilm printers come with a standard 1-year manufacturer warranty covering defects in materials and workmanship. We also offer extended warranty options and comprehensive AMC plans for continued protection beyond the warranty period.
Quick Troubleshooting Guide
Try these steps before contacting support
Paper Jam
Turn off the printer, carefully remove jammed paper, check for torn pieces, and use fresh paper. Ensure paper is properly aligned in the tray.
Connection Issues
Restart your printer and computer. Check network cables or WiFi connection. Reinstall printer drivers if the issue persists.
Print Quality Issues
Run the printer's cleaning cycle from the control panel. Check toner levels and replace if low. Ensure you're using correct paper type.